Patient Care Coordinator

Reviews

What my patients say

“James has been our dentist for the past 10 years, including years at his former dental practice. James's work is always of the highest standard, and he outlines clearly what remedial work is necessary using photographs and an estimate of cost before he proceeds. I wouldn't say that I am an easy patient to work on as I have a strong gagging reflex, but his patience and understanding give me the trust and reassurance I need. He is always well supported by friendly and very efficient dental assistants.”

Darren E

Continued Support

“Fantastic experience with an advanced dementia patient by James and his dental nurse. Very patient and understanding. I cannot recommend them highly enough. Thank you so much for making the visit stress-free and being so understanding of the lady's needs. Just amazing. Thank you.”

Wendy Hippell

Carer of Patient

“I am incredibly grateful for the superb care, compassion and extremely thoughtful aftercare shown by Dr James Mackenzie following a tooth extraction. James was very aware of my fear of major dental treatment and kindly referred me to have a troublesome tooth removed under sedation. Following the procedure, I unfortunately experienced an infection, which James was very quick to book me in to treat and followed up with regular phone check-ins until we were both happy that the extraction site was healed. My previous experiences with dentists in Andover have been distressing, hurried and uncaring. James has given me confidence to visit the dentist, knowing I will be looked after.”

Candy Kirby

Tooth Extraction

“As a nervous patient, I've always been made to feel comfortable and relaxed when having any treatment with James. I would recommend him to nervous people!”

Michelle Christopher

Nervous Patient

“Had to have some major surgery that needed an anaesthetist and a team of dentists. I am an extremely nervous patient. I am so happy with how they looked after me, made me feel at ease, and calmed me down; that was just in the waiting room. I can not praise them enough; if all dentists were like that, nobody would be afraid. Thank you, James and your team, from the bottom of my heart. You guys were amazing.”

Mags Turner

Major Surgery

“I actually travel 45 minutes to my dentist as I’m a very nervous patient & have found them to be excellent. It’s worth the journey. I’m so much better at going regularly, as James always looks after me, puts me at ease & always explains everything & checks I’m ok during any procedures. The best care is given here.”

Helen Rose

Nervous Patient

“I had an excellent experience with Dr James Mackenzie. From the moment I walked in, I felt welcomed and at ease. Dr James Mackenzie and the entire team were professional, attentive, and genuinely cared about my comfort throughout the appointment. The procedure was explained in detail, and I appreciated the thoroughness and skill with which it was done. My teeth feel amazing, and I left the office feeling confident in the care I received. I highly recommend Dr James Mackenzie to anyone looking for a caring and skilled dentist!”

Sandra Simkuviene

General Check-up

“On behalf of my father: really friendly staff and practice. They were highly knowledgeable and had the latest equipment to scan and create a crown all on the same day. James was exceptional at his job and showed wonderful skill and patience. Very competitive prices.”

Jess Everall

Crown Fitting

“An unfortunate emergency appointment was needed whilst on holiday, leading to an extraction. James was patient, calming and reassuring. Couldn't have asked for more, especially given how nervous I was.”

Christian Baverstock

Emergency Extraction

“James was incredibly kind, knowledgeable and made me feel as if he had all the time in the world.”

Kate Stent

Nervous Patient

“I’ve just had a tooth extraction by James and his assistant. He was so gentle, and I had reassuring pats on my shoulder and a stress ball to hold. What I thought would be an unpleasant experience turned into a good experience! Even though it was an extraction. Thank you.”

Lyn Roe

Tooth Extraction

“James has been our dentist for the past 10 years, including years at his former dental practice. James's work is always of the highest standard, and he outlines clearly what remedial work is necessary using photographs and an estimate of cost before he proceeds. I wouldn't say that I am an easy patient to work on as I have a strong gagging reflex, but his patience and understanding give me the trust and reassurance I need. He is always well supported by friendly and very efficient dental assistants.”

Darren E

Continued Support

“Fantastic experience with an advanced dementia patient by James and his dental nurse. Very patient and understanding. I cannot recommend them highly enough. Thank you so much for making the visit stress-free and being so understanding of the lady's needs. Just amazing. Thank you.”

Wendy Hippell

Carer of Patient

“I am incredibly grateful for the superb care, compassion and extremely thoughtful aftercare shown by Dr James Mackenzie following a tooth extraction. James was very aware of my fear of major dental treatment and kindly referred me to have a troublesome tooth removed under sedation. Following the procedure, I unfortunately experienced an infection, which James was very quick to book me in to treat and followed up with regular phone check-ins until we were both happy that the extraction site was healed. My previous experiences with dentists in Andover have been distressing, hurried and uncaring. James has given me confidence to visit the dentist, knowing I will be looked after.”

Candy Kirby

Tooth Extraction

“As a nervous patient, I've always been made to feel comfortable and relaxed when having any treatment with James. I would recommend him to nervous people!”

Michelle Christopher

Nervous Patient

“Had to have some major surgery that needed an anaesthetist and a team of dentists. I am an extremely nervous patient. I am so happy with how they looked after me, made me feel at ease, and calmed me down; that was just in the waiting room. I can not praise them enough; if all dentists were like that, nobody would be afraid. Thank you, James and your team, from the bottom of my heart. You guys were amazing.”

Mags Turner

Major Surgery

“I actually travel 45 minutes to my dentist as I’m a very nervous patient & have found them to be excellent. It’s worth the journey. I’m so much better at going regularly, as James always looks after me, puts me at ease & always explains everything & checks I’m ok during any procedures. The best care is given here.”

Helen Rose

Nervous Patient

“I had an excellent experience with Dr James Mackenzie. From the moment I walked in, I felt welcomed and at ease. Dr James Mackenzie and the entire team were professional, attentive, and genuinely cared about my comfort throughout the appointment. The procedure was explained in detail, and I appreciated the thoroughness and skill with which it was done. My teeth feel amazing, and I left the office feeling confident in the care I received. I highly recommend Dr James Mackenzie to anyone looking for a caring and skilled dentist!”

Sandra Simkuviene

General Check-up

“On behalf of my father: really friendly staff and practice. They were highly knowledgeable and had the latest equipment to scan and create a crown all on the same day. James was exceptional at his job and showed wonderful skill and patience. Very competitive prices.”

Jess Everall

Crown Fitting

“An unfortunate emergency appointment was needed whilst on holiday, leading to an extraction. James was patient, calming and reassuring. Couldn't have asked for more, especially given how nervous I was.”

Christian Baverstock

Emergency Extraction

“James was incredibly kind, knowledgeable and made me feel as if he had all the time in the world.”

Kate Stent

Nervous Patient

“I’ve just had a tooth extraction by James and his assistant. He was so gentle, and I had reassuring pats on my shoulder and a stress ball to hold. What I thought would be an unpleasant experience turned into a good experience! Even though it was an extraction. Thank you.”

Lyn Roe

Tooth Extraction

“James has been our dentist for the past 10 years, including years at his former dental practice. James's work is always of the highest standard, and he outlines clearly what remedial work is necessary using photographs and an estimate of cost before he proceeds. I wouldn't say that I am an easy patient to work on as I have a strong gagging reflex, but his patience and understanding give me the trust and reassurance I need. He is always well supported by friendly and very efficient dental assistants.”

Darren E

Continued Support

“Fantastic experience with an advanced dementia patient by James and his dental nurse. Very patient and understanding. I cannot recommend them highly enough. Thank you so much for making the visit stress-free and being so understanding of the lady's needs. Just amazing. Thank you.”

Wendy Hippell

Carer of Patient

“I am incredibly grateful for the superb care, compassion and extremely thoughtful aftercare shown by Dr James Mackenzie following a tooth extraction. James was very aware of my fear of major dental treatment and kindly referred me to have a troublesome tooth removed under sedation. Following the procedure, I unfortunately experienced an infection, which James was very quick to book me in to treat and followed up with regular phone check-ins until we were both happy that the extraction site was healed. My previous experiences with dentists in Andover have been distressing, hurried and uncaring. James has given me confidence to visit the dentist, knowing I will be looked after.”

Candy Kirby

Tooth Extraction

“As a nervous patient, I've always been made to feel comfortable and relaxed when having any treatment with James. I would recommend him to nervous people!”

Michelle Christopher

Nervous Patient

“Had to have some major surgery that needed an anaesthetist and a team of dentists. I am an extremely nervous patient. I am so happy with how they looked after me, made me feel at ease, and calmed me down; that was just in the waiting room. I can not praise them enough; if all dentists were like that, nobody would be afraid. Thank you, James and your team, from the bottom of my heart. You guys were amazing.”

Mags Turner

Major Surgery

“I actually travel 45 minutes to my dentist as I’m a very nervous patient & have found them to be excellent. It’s worth the journey. I’m so much better at going regularly, as James always looks after me, puts me at ease & always explains everything & checks I’m ok during any procedures. The best care is given here.”

Helen Rose

Nervous Patient

“I had an excellent experience with Dr James Mackenzie. From the moment I walked in, I felt welcomed and at ease. Dr James Mackenzie and the entire team were professional, attentive, and genuinely cared about my comfort throughout the appointment. The procedure was explained in detail, and I appreciated the thoroughness and skill with which it was done. My teeth feel amazing, and I left the office feeling confident in the care I received. I highly recommend Dr James Mackenzie to anyone looking for a caring and skilled dentist!”

Sandra Simkuviene

General Check-up

“On behalf of my father: really friendly staff and practice. They were highly knowledgeable and had the latest equipment to scan and create a crown all on the same day. James was exceptional at his job and showed wonderful skill and patience. Very competitive prices.”

Jess Everall

Crown Fitting

“An unfortunate emergency appointment was needed whilst on holiday, leading to an extraction. James was patient, calming and reassuring. Couldn't have asked for more, especially given how nervous I was.”

Christian Baverstock

Emergency Extraction

“James was incredibly kind, knowledgeable and made me feel as if he had all the time in the world.”

Kate Stent

Nervous Patient

“I’ve just had a tooth extraction by James and his assistant. He was so gentle, and I had reassuring pats on my shoulder and a stress ball to hold. What I thought would be an unpleasant experience turned into a good experience! Even though it was an extraction. Thank you.”

Lyn Roe

Tooth Extraction

View Testimonials

Francesca Bull

11:44 05 Aug 26

I have just had 2 crowns in my teeth and it was explained in full what the procedure entailed. It was done in 2 appointments by Yathesa with the support of Kriti (the dental nurse). It was completely painless and I was kept informed throughout the procedure. I am very happy with the results and appreciate the way I was cared for.

Jo Newman

08:48 23 Jul 26

Having been petrified of dentists for many, many years I had to make an appointment earlier in the year due to severe toothache. This visit outlined that there was much work needed, of varying degrees. During this time, I have mainly been treated by Yathesa and not only has he provided the treatment with respect, he took my fears into account and made me feel at ease. Today was the last bit of work needed and I attended with none of the usual anxiety. Can’t recommend the New Street dental team enough. Thank you for everything.

danielle lloyd

13:38 15 Jul 26

I can not recommend Yathesa enough, he is definitely my person! I’m a nervous patient and he kept me so calm. Dentist nurse Nayan was wonderful too, stayed by my side and reminded me to breathe. Complex tooth removal was done within 15 minutes, lovely and quick just how I asked for it to be. I’m so pleased, thank you both

Claire Lousteau

08:22 14 Jun 26

I had an emergency dental appointment today and cannot recommend this practice highly enough.From the moment I contacted the practice, the reception team were kind, caring, professional and incredibly efficient. They immediately put me at ease during what was a very stressful situation.A special thank you to James, who is quite simply the best dentist I have ever seen. As a very nervous patient, I was anxious about the appointment, but James was calm, reassuring and took the time to explain everything clearly. His knowledge and professionalism were outstanding, and he was gentle throughout the treatment taking time to help me.Most importantly, he did a fabulous job and gave me my smile back. I felt completely cared for and in safe hands from start to finish.Thank you to everyone at the practice for such exceptional care. This is definitely my dental practice from now on, and I wouldn’t hesitate to recommend it to anyone.

Nsama Shilengwe

14:33 03 Jun 26

I was recommended by a friend to use this practice as I desperately needed a tooth extraction. The welcome was marvellous as it was my first time.I want to appreciate Dr Hamid Asgari and everyone who attended to me. I was so nervous but all the nerves went away because of the exceptional care I received, I was guided through the whole procedure step by step.Thank you so much, I highly recommend New street Dental Care. I will be seeing you soon for my next appointment. Thank you

Andrew Middleton

17:40 17 May 26

I recently had some challenges with my teeth and was feeling quite self conscious about my smile. From the very beginning, the team at New Street Dental Care were supportive, understanding and professional throughout.I first met with Hollie, who really helped me understand the issues I was facing and talked me through the options in a calm and reassuring way. Her support made a big difference and gave me confidence moving forward.Yathesa then carried out the treatment and I’m genuinely delighted with the results. I now have a consistent, natural looking white smile again, which has made a huge difference to my confidence. The care, attention to detail and professionalism from the whole team were excellent.I would highly recommend New Street Dental Care to anyone looking for friendly, skilled and supportive dental care.

16:00 27 Jan 26

James has been our dentist for the past 10 years including years at his former dental practice. James's work is always of the highest standard and he outlines clearly what remedial work is necessary using photographs and an estimate of cost before he proceeds.I wouldn't say that I am an easy patient to work on as I have a strong gagging reflex but his patience and understanding gives me the trust and reassurance I need.He is always well supported by friendly and very efficient dental assistants.I would also like to mention Lauren the hygienist who is professional and caring and offers sound advice on maintaining good oral hygiene.Many thanks to all the team including the receptionists. You all make every effort to ensure that The New Street Dental Practice is the most caring and friendly place to visit for dental care.

25 AUGUST 2026

Hollie Ralph

25 AUGUST 2026

Nicole Johnson May

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Reviews

What my patients say

Darren E

“Fantastic experience with an advanced dementia patient by James and his dental nurse. Very patient and understanding. I cannot recommend them highly enough. Thank you so much for making the visit stress-free and being so understanding of the lady's needs. Just amazing. Thank you.”

Wendy Hippell

Candy Kirby

“As a nervous patient, I've always been made to feel comfortable and relaxed when having any treatment with James. I would recommend him to nervous people!”

Michelle Christopher

Mags Turner

Helen Rose

Sandra Simkuviene

“On behalf of my father: really friendly staff and practice. They were highly knowledgeable and had the latest equipment to scan and create a crown all on the same day. James was exceptional at his job and showed wonderful skill and patience. Very competitive prices.”

Jess Everall

“An unfortunate emergency appointment was needed whilst on holiday, leading to an extraction. James was patient, calming and reassuring. Couldn't have asked for more, especially given how nervous I was.”

Christian Baverstock

“James was incredibly kind, knowledgeable and made me feel as if he had all the time in the world.”

Kate Stent

“I’ve just had a tooth extraction by James and his assistant. He was so gentle, and I had reassuring pats on my shoulder and a stress ball to hold. What I thought would be an unpleasant experience turned into a good experience! Even though it was an extraction. Thank you.”

Lyn Roe

Darren E

“Fantastic experience with an advanced dementia patient by James and his dental nurse. Very patient and understanding. I cannot recommend them highly enough. Thank you so much for making the visit stress-free and being so understanding of the lady's needs. Just amazing. Thank you.”

Wendy Hippell

Candy Kirby

“As a nervous patient, I've always been made to feel comfortable and relaxed when having any treatment with James. I would recommend him to nervous people!”

Michelle Christopher

Mags Turner

Helen Rose

Sandra Simkuviene

“On behalf of my father: really friendly staff and practice. They were highly knowledgeable and had the latest equipment to scan and create a crown all on the same day. James was exceptional at his job and showed wonderful skill and patience. Very competitive prices.”

Jess Everall

“An unfortunate emergency appointment was needed whilst on holiday, leading to an extraction. James was patient, calming and reassuring. Couldn't have asked for more, especially given how nervous I was.”

Christian Baverstock

“James was incredibly kind, knowledgeable and made me feel as if he had all the time in the world.”

Kate Stent

“I’ve just had a tooth extraction by James and his assistant. He was so gentle, and I had reassuring pats on my shoulder and a stress ball to hold. What I thought would be an unpleasant experience turned into a good experience! Even though it was an extraction. Thank you.”

Lyn Roe

Darren E

“Fantastic experience with an advanced dementia patient by James and his dental nurse. Very patient and understanding. I cannot recommend them highly enough. Thank you so much for making the visit stress-free and being so understanding of the lady's needs. Just amazing. Thank you.”

Wendy Hippell

Candy Kirby

“As a nervous patient, I've always been made to feel comfortable and relaxed when having any treatment with James. I would recommend him to nervous people!”

Michelle Christopher

Mags Turner

Helen Rose

Sandra Simkuviene

“On behalf of my father: really friendly staff and practice. They were highly knowledgeable and had the latest equipment to scan and create a crown all on the same day. James was exceptional at his job and showed wonderful skill and patience. Very competitive prices.”

Jess Everall

“An unfortunate emergency appointment was needed whilst on holiday, leading to an extraction. James was patient, calming and reassuring. Couldn't have asked for more, especially given how nervous I was.”

Christian Baverstock

“James was incredibly kind, knowledgeable and made me feel as if he had all the time in the world.”

Kate Stent

“I’ve just had a tooth extraction by James and his assistant. He was so gentle, and I had reassuring pats on my shoulder and a stress ball to hold. What I thought would be an unpleasant experience turned into a good experience! Even though it was an extraction. Thank you.”

Lyn Roe

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